How to Hire (and Keep) the Right Legal Assistant

Hiring the right legal assistant can change the game for your practice. They’re often your first point of contact, your file organizer, and your support system. But how do you find someone who fits — and make sure they stay?

1. Define the Role Clearly
Start with a detailed job description. Outline the core responsibilities, required experience, and must-have skills. Whether it’s client intake, document prep, or scheduling, clarity attracts the right candidates.

2. Look for Legal-Specific Experience
A great admin assistant isn’t always a great legal assistant. Prior experience in a law office, familiarity with legal software (like Clio or DivorceMate), and understanding legal processes in Ontario are huge assets.

3. Prioritize Soft Skills
Strong communication, discretion, and the ability to stay calm under pressure are key. Ask behavioural interview questions to assess how they’ve handled real-world situations.

4. Onboard and Train Thoroughly
Even experienced assistants need time to adjust to your way of working. Provide SOPs, shadowing opportunities, and clear expectations from day one.

5. Foster a Supportive Culture
Retention often comes down to respect, appreciation, and opportunities for growth. Encourage feedback, celebrate wins, and provide training or professional development when possible.

A strong legal assistant isn’t just staff — they’re a partner in your success.