Posts Tagged ‘Time management’
How Wolf Law Chambers’ Business Hours Phone Answering Services Boost Efficiency
In the competitive and demanding field of law, every second counts, especially during business hours when the pace intensifies. Wolf Law Chambers recognizes the unique challenges law firms face in managing their time and resources efficiently. Their business hours phone answering services are designed to alleviate these pressures, ensuring that law firms can focus on their core activities while never missing an important call. Let’s explore the benefits of integrating Wolf Law Chambers’ services into your daily operations and how it can transform your law firm’s productivity and client satisfaction.
Enhancing First Impressions
The initial contact between a law firm and a potential client sets the tone for the entire relationship. Wolf Law Chambers ensures that each call is answered promptly and professionally, providing a positive first impression that reflects well on your firm. This professional handling reassures clients and prospects of your firm’s commitment to excellence, even before they’ve officially become your client.
Efficient Call Management
During the hustle and bustle of business hours, managing incoming calls can be a significant distraction for your legal team, pulling them away from their critical legal work. Wolf Law Chambers’ phone answering services expertly manage your calls, allowing your team to concentrate on their tasks with fewer interruptions. This efficiency is vital for maintaining productivity and meeting the demands of your caseload.
Customized Call Routing
Not all calls require immediate attention from your senior legal staff, yet distinguishing between them in real-time can be challenging. Wolf Law Chambers offers customized call routing, ensuring that calls are directed to the right person at the right time. Whether it’s a new client inquiry, a call from the court, or a routine administrative question, their team can screen and route calls based on your firm’s specific instructions. This targeted approach prevents disruptions and ensures that high-priority calls receive the urgent attention they deserve.
Reducing Administrative Burden
Your administrative staff plays a crucial role in the smooth operation of your law firm. However, if they’re constantly managing a high volume of calls, their ability to perform other essential tasks can be compromised. By leveraging Wolf Law Chambers’ phone answering services, you can alleviate this burden, freeing your staff to focus on high-value activities that enhance your firm’s operations and client service.
Maximizing Billable Hours
Every minute your legal team spends on non-billable tasks is a minute not spent generating revenue for your firm. In the legal profession, where billable hours are a key metric of success, optimizing the time your team spends on client work is crucial. Wolf Law Chambers’ phone answering services play a pivotal role in ensuring that your legal team’s time is used as efficiently as possible, maximizing your firm’s profitability.
Strengthening Client Relationships
Timely and professional communication is the backbone of strong client relationships in the legal field. Wolf Law Chambers helps ensure that your clients’ calls are always answered within business hours, conveying a message of reliability and attentiveness. This consistent communication standard can significantly enhance client satisfaction and loyalty, contributing to your firm’s long-term success.
Conclusion
Incorporating Wolf Law Chambers’ business hours phone answering services into your law firm’s operations offers a strategic advantage, allowing you to optimize your time, enhance client satisfaction, and improve your bottom line. By entrusting your call management to their professional team, your firm can focus on what it does best: delivering exceptional legal services. Embrace the change and watch your law firm thrive in efficiency and client relations.
Are You Always Running Out of Time?
Are the current standards you have set in place the most efficient and viable in achieving your goals? Are you finding the right balance between your work and personal lives? Are you always pushing back deadlines and rescheduling matters? These are some of the questions you must ask yourself when assessing your legal practice. For lawyers, time is of the essence, no pun intended. They must prioritize their schedules in order to complete tasks on their daily agenda. There is always a constant influx of tasks and prioritization means everything when your most important assignment could be the next one you receive. Having the right skillset, tools, balance, flexibility, and procedures in place can simplify even the most complex matters allow lawyers to execute their plans proficiently. Such practices enable a firm to become more productive and this increased productivity is inevitably going to result in increased profits.
Let’s examine a billing trend report to determine how much billable time lawyers are actually getting out of their workday. Lawyers are working long hours to meet productivity goals but are only billing for 29% of their workday on average [1]. There is definitely a discrepancy in this figure and how occupied a typical lawyer’s schedule is. That means legal professionals are spending time carrying out tasks that do not equate to billable time. These tasks include, but are not limited to, administrative functions that are required in running your practice. Law school teaches lawyers how to carry out legal work and put their valuable legal expertise to practice. It is this knowledge and capability that allows lawyers to bill their clientele and earn an honest living. Yet, all law firms include tasks which need to be performed in order for a practice to remain functional but are not billable.
A simple business principle that can be implemented is outsourcing these tasks and leaving more time for yourself to work on assignments which can generate billable time. Bookkeeping and office administrative tasks can take up large portions of a workday but by outsourcing them to staff and paying for a particular service, more time is left for lawyers to focus on the legal matters specific to their line of work.
In realizing the proper techniques that need to be applied for running a more efficient legal practice, a quote from Mark Twain came up numerous times.
If you eat a frog first thing in the morning, the rest of your day will be wonderful.
Mark Twain [2]
and
If you have to eat a frog, don’t look at it for too long.
Mark Twain [2]
It is important to note that certain tasks can be daunting, and lawyers may push them back because they may take up most of their day. According to Twain, it is these tasks that could hold one back. Complete your most difficult assignment first thing in the morning, and suddenly, the other tasks become minute and less challenging. In doing so, you are able to prioritize your assignments, and create to-do lists for yourself in collaboration with your calendar [3].
Next, eliminating distractions will give you a sense of clarity in your work/practice. It is healthy to take breaks throughout your day and refresh but being unproductive is unjustifiable. Another healthy practice is taking care of your emotional and physical health. Being mentally and physically fit will contribute to your success just as much as your skillset and business intelligence will [4]. Being able to attract clients is not the sole determinate of success for a legal practice. It is equally important to be able to work on matters for those clients on a time efficient basis. If that includes taking a break, so be it. One should be open to the idea of stepping away from their work. Research shows that our brains are capable of solving problems while we are not actively working on them [5]. Hence, stepping away from your practice may, in fact, prove to be more beneficial than harmful.
Implementing technology may also prove to be an effective practice tool in time management. Using the most adept practice management software, communication tools, and digital services can lighten the burden on you and allow you to allocate time more freely. That simple advantage separates those attorneys who surrender focus on one aspect of their work and those who are all over the place.
A workspace committed to providing lawyers with the excellent communication tools and services to improve efficiency, is that of Wolf Law Chambers. Located in the heart of Mississauga, the chambers aids lawyers through the administrative aspects of their practice. This helps facilitate growth and expansion for the lawyers in their area of practice. Come in and see for yourself how Wolf Law Chambers is innovating time management in the practice of law. Visit us as 90 Matheson Blvd. West, Suite 101 and feel free to join us for all our upcoming events and workshops.
-Narvir Goindi